Refund Policies

At Ateliê Tricot, we understand that situations may arise where you may want to request a refund for your purchase. Below, we explain the plausible reasons for requesting a refund and the reasons that will not be accepted:

Plausible Reasons for Refund:

  • Defective Product : If the product received has manufacturing or operating defects that affect its normal use, you have the right to request a refund.
  • Incomplete or Incorrect Order : If you receive an order that is incomplete or does not match the items you purchased, you may request a refund.
  • Late Delivery : If your order is significantly delayed and you no longer want the products, you can request a refund.

Reasons that will not be accepted for refund:

  • Damage due to Misuse : Refund requests will not be accepted for products damaged by misuse, negligence or inappropriate use.
  • Normal Wear and Tear : Normal wear and tear of products over time is not grounds for a refund.

Refund Request

You have the right to request a full or partial refund for products purchased on our website within 7 calendar days from the date of receipt of the order.

Refund Processing

The refund will be processed using the same payment method used for the original purchase. The time it takes for the refund to appear in your account may vary depending on the financial institution's policies.

For orders paid by credit card, the refund will be made to the card used for the purchase. For orders paid by bank slip, the refund will be made by bank transfer to the account indicated by the customer.

Refund Status Tracking

Once you request a refund, our customer service team will contact you to confirm the details and provide an estimated processing time.

You will receive email notifications to update you on the status of your refund.

Refund Request Process:

  • Please contact our customer service team via email or WhatsApp , stating the specific reason for your refund request.
  • Our team will review the request and, if deemed valid, will contact you to advise on the next steps.
  • The refund will be processed according to the original payment method and within the established timeframes.

To learn more, visit the Exchange and Returns Policy .

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